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Returns and Refunds Policy

At Muse Pets, we want you to be completely satisfied with your purchase.

Peace of Mind

Shop confidently with easy returns if you change your mind

30 Day Returns

Our returns policy is valid for 30 days from the date your order is received

Returns by Post

Simply notify us via email and we’ll guide you through the process to return by post*

Ensure that you notify us within 14 days of receiving your order. Our returns policy is valid for 30 days from the date your order was delivered as per the shipment tracking - after this time has passed we are unable to accept returns.

* Return shipping fees apply

Please contact us and kindly provide proof of purchase and a brief explanation of the reason for the return and we will guide you through the process.

Change of Mind Return

We're happy to facilitate a return or exchange for new, unused products in original packaging. To be eligible for a refund or exchange, the item must meet the following conditions:

 

  • Unused, undamaged, and in original packaging.

  • All tags, labels, and accessories intact.

  • In a resalable condition.

 

Please be aware that shipping costs are not reimbursed. You will be responsible for covering the return shipping expenses.

Damaged or Defective Items

If you receive a damaged or defective item, contact us with clear photos and your order number for a prompt resolution.

Warranty

Our products come with a warranty that complies with Australian Consumer Law (ACL). Under ACL, you are entitled to certain guarantees regarding the quality, durability, and performance of our products. If purchased items are found to be faulty, damaged, or not as described, you have the right to a remedy such as replacement, or refund.

 

Our products are made from high-quality and durable materials, but please note they are not indestructible. We want your pets to enjoy our products for a long time, so use them responsibly and as intended.

 

Our warranty/guarantee does not cover normal wear and tear, misuse or damage from dogs. Any claims after 30 days may not be valid, as the damage may be considered normal wear and tear. Please ensure that you inspect all items for wear prior to use.

Unfortunately, we cannot accept returns on sale items or gift cards.

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